Become a Travel Professional

Topic 1 - The Travel & Tourism Industry

In this topic, you will learn how to identify and access relevant information from the travel and tourism industry, using sources such as government bodies, industry associations, and media. You will interpret and apply this information to enhance your work performance and maintain your knowledge up to date in the rapidly evolving travel and tourism industry. You will explore the roles of key industry operators, gain insights into career opportunities and understand the importance of ongoing learning and professional development. You will learn how to share this information effectively with colleagues and clients to enhance customer service.

By the end of this topic, you will be able to confidently source, interpret, and apply current industry information to the role of a travel professional, staying informed and responsive in a dynamic tourism and travel environment.

What’s Included:

You will complete a series of interactive and engaging learning activities.

Assessment:

One short knowledge quiz

Case Study

• You will plan the launch of your own home-based travel agency. As part of your preparation, you will research key aspects of the travel and tourism industry and compile detailed information to support your future business with a host agency - Your Travel Centre.

Practical Tasks

• You will research topics using a variety of sources and communicate key aspects of the travel and tourism industry to different people within the industry, including colleagues and suppliers, using various forms of communication.

Learning in this topic directly supports the requirements of:

SITTIND003 – Source and use information on the tourism and travel industry.

Topic 2 - Work Health & Safety

In this unit, you will learn how to apply safe work practices in the context of the travel and tourism industry. You will follow established health, safety, and security procedures across various tourism settings and actively contribute to work health and safety (WHS) processes, including risk assessments and other relevant activities. It emphasises the importance of collaborating with your employer and adhering to safe work practices to maintain a secure and healthy work environment. The skills you learn will be in line with Commonwealth and State or Territory legislation, Australian standards and established industry codes of practice.

By the end of this topic, you will be able to follow and apply essential health, safety, and security procedures in different travel and tourism environments. You’ll be able to identify potential hazards, respond appropriately to incidents and contribute to a safe workplace.

What’s Included:

You will complete a series of interactive and engaging learning activities.

Assessment:

One Short Knowledge Quiz

Case Study

• You will identify and investigate a variety of Work Health and Safety hazards commonly found in travel workplaces and travel industry events, and manage the risk assessment process. 

Simulated work samples

• You will follow health, safety and security procedures and safe work practices in a simulated home-based travel agency workplace. The tasks include conducting a risk assessment and recording the details to effectively manage the risks.

Learning in this topic directly supports the requirements of:

SITXWHS005 Participate in safe work practices

SITXWHS006 Identify hazards, assess and control safety risks.

Topic 3 - Customer Service

In this unit, you will develop the essential skills to provide exceptional customer service in the tourism and travel industries. You will learn how to communicate respectfully and effectively with people from diverse social and cultural backgrounds, as well as how to manage cross-cultural misunderstandings with sensitivity and professionalism. You’ll also gain the ability to build rapport with customers, identify and meet their needs and expectations, and respond confidently to complaints. These skills are essential for customer-facing roles and are applied daily in real workplace situations in the industry, and will help you provide high-quality service and contribute to positive customer experiences.

By the end of this topic, you will be able to communicate effectively with diverse customers and colleagues, address cross-cultural issues, deliver high-quality service, handle complaints effectively, and contribute to the improvement of customer service practices.

What’s Included:

You will complete a series of interactive and engaging learning activities.

Assessment:

One Short Knowledge Quiz

Case Study

• You will work through four case studies that reflect common situations in the travel industry, such as handling customer complaints and cultural misunderstandings. For each scenario, you will answer questions and suggest appropriate solutions using industry guidelines and customer service policies and procedures.

Role Plays

• Your task will be to create three short video recordings that showcase your communication and customer service skills, with friends, colleagues or family members role-playing as clients from diverse cultural and social backgrounds.

Learning in this topic directly supports the requirements of:

SITXCOM007 Show social and cultural sensitivity

SITXCCS014 Provide service to customers

Topic 4 - Selling Travel

The Selling Travel unit includes four modules designed to develop your skills and knowledge in the key area of travel sales.

Module 1: Selling Travel (Products), You will learn about different travel products and become familiar with tour suppliers and operators. You’ll practise finding and interpreting key product information. 

Module 2: Selling Travel (Australian Destinations) focuses on Australia’s states and territories, and you will research attractions and present destination information to clients using travel brochures and websites.

Module 3: Selling Travel (International Destinations) takes you around the world, helping you explore major cities and tourist hotspots while learning what attracts travellers to global destinations.

Module 4: Selling Travel (Selling and Presenting Information), You will focus on the client by identifying their needs, recommending the right products, presenting travel options and using closing techniques to successfully make a sale.

By the end of the course, you will confidently sell travel products and destinations, both in Australia and internationally. You will know how to identify customer needs, recommend suitable options, present information clearly, and close a sale.

What’s Included:

You will complete a series of interactive and engaging learning activities.

Assessment:

2 Short Knowledge Quizzes

Practical Tasks

• Product Itinerary and quote - You will prepare an itinerary and quote that includes product information and pricing based on your client’s specific instructions. You will use a template to record the details and send it to the client for their consideration.

• Four Itineraries - You will prepare two itineraries featuring Australian destinations and two featuring international destinations. You will interpret specific client instructions and, using a provided template, record each itinerary component along with relevant general destination information to meet the client's needs.

Role Plays

• You will prepare and conduct a series of selling role plays where you will present travel information to clients (your friends, colleagues, family members) and use sales techniques to make a sale. The focus will be on understanding what your client wants, then finding and suggesting the right travel products for both Australian and international destinations.

Learning in this topic directly supports the requirements of:

SITTTVL001 Access and interpret product information

SITTTVL002 Provide advice on international destinations

SITTTVL003 Provide advice on Australian destinations

SITTTVL004 Sell tourism products and services

SITXCOM006 Source and present information

Topic 5 - Booking Procedures

In this topic, you will learn how to manage the complete travel booking process for your clients. You will prepare accurate quotes based on client needs, then proceed to book travel arrangements with suppliers and record the details in a client management system. You will also develop skills to create itineraries, write clear confirmation emails, process and reconcile supplier payments, and prepare all the required travel documents.

By the end of this topic, you will confidently manage client bookings from start to finish using an industry-based Client Management system, ensuring all travel arrangements, payments, and documentation are accurate, professional, and delivered to a high standard.

What’s Included:

You will complete a series of interactive and engaging learning activities.

Assessment:

2 Short Knowledge Quizzes

A Series of Practical Tasks

• Prepare Quotes - You will prepare a series of quotes for different types of clients, including key details such as suppliers, costs and inclusions. You will also update the quote to reflect any changes made in response to client requests.

• Make Supplier Bookings - You will make travel bookings for clients using the quotes you previously completed. This will involve using a range of online travel supplier booking platforms.

• Record information on Client Booking Files – You will accurately complete two client booking files using information from your previous bookings. This will involve recording costs and the specific details of each travel arrangement.

• Prepare Client Documents - Using the information from previous bookings, you will prepare confirmation emails, itineraries, and tax invoices for your clients. These documents will be professionally presented and meet industry standards.

• Make Supplier Payments - You will review supplier invoices for discrepancies and reconcile supplier payments within a client's booking file.

• Booking Procedures – You will utilise AgentMate, a current travel industry Client Relationship Management (CRM) system, to manage the entire booking process for four clients with diverse travel needs. You will carry out key booking procedures, including preparing quotes, booking with suppliers, updating client files, creating itineraries and confirmation emails. You will process and reconcile payments, as well as prepare travel documents.

Learning in this topic directly supports the requirements of:

BSBTEC201 Use business software applications

SITTTVL005 Prepare customer quotations

SITTTVL006 Book tourism products and process documentation

Topic 6 - Travel Reservations

In this topic, you will learn how to use a computerised reservations system (Amadeus GDS) to create and manage client airline reservations through Passenger Name Records (PNRs). You will learn how to navigate system functions, enter and update client information and process airline reservations accurately. You will use key features such as flight availability search, seat selection, special service requests (SSR), fare display and pricing, booking and ticketing, PNR modifications, queue management, automated itinerary generation, multi-airline and interline booking support, fare rules and restrictions display, PNR history and audit trail, and both cryptic command and GUI interface options.

By the end of this topic, you will be able to confidently use Amadeus GDS to manage airline reservations and navigate a wide range of its features and functions effectively.

What’s Included:

You will complete a series of interactive and engaging learning activities.

Assessment:

4 Short Knowledge Quizzes

A Series of Practical Tasks

• You will complete two practical tasks using the Amadeus GDS system. You will check availability, sell seats, and create a Passenger Name Record (PNR) to demonstrate your ability to manage airline reservations. You make the airline reservations and add passenger services, price the PNR, and use key system functions to show your skills in operating a GDS.

Learning in this topic directly supports the requirements of:

SITTTVL007 Use a computerised reservations or operations system

Topic 7 - Domestic Airfares

In this topic, you will learn how to interpret domestic airfare information, create flight itineraries, source the best fares, and issue tickets using Amadeus GDS and airline websites. You will also record airfare calculations and process ticket reissues and cancellations in line with airline rules.

By the end of this unit, you will be able to manage the end-to-end process of booking domestic flights, from finding the best flight itineraries and airfares for your clients to issuing tickets, maintaining records, and managing changes or cancellations.

What’s Included:

You will complete a series of interactive and engaging learning activities.

Assessment:

3 Short Knowledge Quizzes

Practical Tasks

• You will create domestic flight itineraries and source the best available flights and airfares for clients using Amadeus GDS and airline websites.

Learning in this topic directly supports the requirements of:

SITTTVL008 Source airfares and issue tickets for domestic flights

Topic 8 - International Airfares

In this topic, you will develop the skills and knowledge needed to interpret and calculate international airfares and create detailed flight itineraries using Amadeus GDS. You will learn how to calculate complex international fares, construct mixed-class itineraries, and apply rules for indirect travel, add-ons, round-the-world journeys and open-jaw itineraries. You will apply the pricing unit concept and learn how to accurately document and maintain records of all fare calculations.

By the end of this unit, you will interpret international airfare information, construct and price a range of complex itineraries, apply key fare rules and keep accurate records in line with current industry and IATA (International Air Transport Association) standards.

What’s Included:

You will complete a series of interactive and engaging learning activities.

Assessment:

4 Short Knowledge Quizzes

Practical Tasks

• You will create and construct airfares for a range of destinations, based on different client requirements and booking methods.
• You will construct advanced airfares, including Round World itineraries using both the Star Alliance Fare and the Oneworld Explorer Fare.

Learning in this topic directly supports the requirements of:

SITTTVL009 Construct international airfares

SITTTVL010 Construct advanced international airfares

All Modes of Study

Certification & Registration

SIT30222 Certificate III in Travel is Nationally Recognised Training (NRT). Information on this training package can be found at https://training.gov.au
FIT College RTO:31903

Upon completion of this course, you'll receive:

•  Certificate: SIT30222 Certificate III in Travel
• Academic Transcript of Completed Units (17)

Industry groups with registration relevance:

• ATIA - Australian Travel Industry Association
• AFTA - Australian Federation of Travel Agents

Education Pathways

After completing the SIT30222 Certificate III in Travel, students can progress to the Certificate IV in Travel and Tourism or related qualifications in hospitality or business to deepen their industry knowledge. From there, they may advance to a Diploma in Travel and Tourism Management or pursue a Bachelor's degree in Tourism, Hospitality or Business for higher-level career opportunities.

Vocational Education & Training (VET)

The vocational pathway following completion of the frontline level Certificate III in Travel is the Certificate IV in Travel & Tourism and then the supervisory/management level, Diploma of Travel & Tourism.

University & Higher Education

A Bachelor of Tourism, Hospitality and Events Management provides opportunities in the global tourism and travel industry.

Industry Specific

TTA offers a suite of short courses for existing travel industry workers to upskill or refresh their skills. These include Luxury Travel Specialist, Australian Destination Expert Series, Amadeus and International airfares training.

Career Opportunities

Entry Requirements

There are no pre-requisite requirements for entry into the Certificate III in Travel; however, students under 16 years of age will NOT be accepted, and all students are required to meet LLN requirements.

Required General Resources

Course Assessment

English & LLN Requirements

All Students

All students will be assessed on their Language, Literacy & Numeracy skills before commencing enrolled coursework. This assessment consists of a written and verbal quiz.

Payment Options

Payment plan options are available. Course costs may be reduced with promotions and on short-term plans. Courses must be paid for before a certificate is issued.

Government Funding, Grants and Subsidies

N/A